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Shipping + Return Policy

SHIPPING

Get free shipping* on most orders $99 or more.  Applies to most items up to 25lbs, excluding kayaks/SUPs and oversized items (surfers, boards, skis).

 Free Shipping Canada-wide on orders $99 or more, under 25lbs.  Excludes Kayaks, SUPs, and oversized items like surfers, boards, and skis.  Free shipping can include items like vests, wetsuits, tubes,  wake boots, and dive regulators, snorkel gear, computers and bcd's.  

• $40 Flat Rate Canada-wide on shipments over 25lbs or oversized items like surfers, skis and boards, as well as inflatable SUPs and Kayaks. It excludes items that cannot be shipped via Canada Post or Purolator due to size/weight, and hard-sided kayaks/SUPs.

Looking to get that hard-sided boat or SUP delivered to you? Due to the size and weight of these items, free or flat rate shipping does not apply.  Contact us and we'll figure out the best (and most economical way) to get it out.

Free In-Store Pickup available during business hours, with free parking behind our shop.

• Your items will be insured with the carrier for $100.  If you'd like additional insurance for loss or damage, please let us know and we will get you a price for the extra insurance.

 

RETURNS/EXCHANGES

Our gear is designed to work for you on and in the water!  We want you to LOVE your purchase and understand that it may need to be returned or exchanged.

Return Policy:

Purchases made in-store or online on regular- and sale-priced items can be exchanged or returned for a store credit within 30 days of purchase, provided item is in new condition with original packaging.

Clearance items may be exchanged or returned for store credit within 30 days of purchase, provided item is in new condition with original packaging.

Items that have been used or demo'd may be exchanged for a product that better meets your needs or for store credit (a rental fee may be applied if item is not in new condition).  

Customers are responsible for the cost of shipping items back for exchange or refund.

Scuba course changes are permitted more than 7 days prior to start date. Changes within 7 days may be subject to a change fee. Scuba course returns have a 10% cancellation fee.  eLearning and course materials are a final sale/non-returnable.

No price adjustments on prior purchases.